Alex Scott (Kiltmakers) Ltd in Aberdeen, Scotland Closed now

Reviews about Alex Scott (Kiltmakers) Ltd

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  2018-03-29, by David Keith
  I write this only as it has left me with a bad taste in my mouth all these 10+ years. While in Aberdeen on holiday with my wife and another couple I decided to take action on something I had wanted most of my life. A kilt in the traditional Keith tartan. We visited the shop I was measured and as is custom paid for the kilt in advance a sum of $1200 USD. Returning back to the US 2 days later we discovered a burst pipe and considerable damage needing repair. I contacted Alex Scott inquiring if they had begun as I needed to put the money into the repairs. Even though it would take 6-8 weeks before I would receive the finished product at the time of order I was told they had already purchased the tartan from the mill and couldn't refund any money. At that point I offered to pay for the material if they would send it to me and cover their costs for the inconvenience. I was informed that wasn't sufficient as their policy was no refunds on custom made kilts. The only catch was it hadn't been started as it was less than a week from when we visited the shop. After several escalating exchanges with the Director I finally came to the conclusion that if I didn't want to fly to Aberdeen and sort this out in person that my only option was to go ahead and have the kilt made and I informed them to go ahead with the original purchase. The allotted time passed and no contact or kilt was arriving. I emailed the Director twice inquiring as to the status and received no reply. AT that point my wife suggested I chalk it up to experience and forget about it. I did chalk it up to experience but as witnessed here I never forgot. When I ran across this opportunity to rate the shop I took the opportunity to share my experience in hopes other American's wouldn't share my misfortune. Live and learn. David Keith Shellsburg, Iowa USA